Betway was one of the first major sports betting sites to embrace esports in a major way, giving competitive gaming its own mini site and creating both a Twitter account for the section along with a blog offering insights to the world of esports from a variety of experts.
Betway is the only eSports betting site that offers a $5 dollar no deposit bonus. After registering you will be given $5 dollars to bet within 7 days. You will also receive 100% up to $30 (it’s up to $150 in some countries!) on your first deposit.
Running as a subsection of their traditional sports betting service everything is as smooth and reliable as you would expect from one of the top players in the market, and this system even allows you to combine bets from esports and traditional sports to create the ultimate accumulator.
With the ability to bet on almost every major eSport, often in a variety of ways, they offer a very comprehensive service with only a few faults.
Once you navigate to the main Betway page esports isn’t exactly front and centre but it also isn’t hidden away.
A menu of nine items across the very top of the homepage features a link to the esports mini site as does the main menu of quick links, where esports is seventh from the top, alongside the likes of the Premier League, the NBA Playoffs and the Snooker World Championship, although what is on this menu often changes.
When navigating to the esports page everything is obviously related to esports. With a separate twitter account for the esports section and a regular esports blog it is clear that Betway has a large focus on esports.
Placing a single bet is incredibly easy and can be done within four clicks, if the bet you want to place is displayed on the main Betway esports page.
The automatically updating bet slip that is always displayed providing you have at least one selected bet, makes it incredibly easy to see what you are betting on, how much you are spending and how much you could potentially win.
The only complications that arrive are when trying to add multiple bets to an accumulator. For the most part this is a simple process but occasionally some matches cannot be placed in the same accumulator, it appears to be if a team is playing two games in one day in the same tournament but we were not able to 100% confirm this.
At first glance the range of titles available to bet on is quite impressive, including all the big names such as Dota 2, League of Legends, Counter-Strike: Global Offensive and Hearthstone, along with some more niche titles such as World of Tanks.
However upon further inspection the only bet available in the World of Tanks section, at the time of writing, was if World of Tanks will appear at the 2030 Winter Olympics. All of the major titles have most, although not all, of the major events available to bet on, however smaller titles are often missing certain events. Betting on Call of Duty matches for example is available at certain times, but many Call of Duty World League matches are missing from the site.
Every match on the site has the option to pick a winner, along with most tournaments having an outright winner market.
Some of the larger games such as Counter-Strike and Dota 2 have more markets for most games, including individual map winners, correct scores, how many maps will be played and if a certain team will even win a single map in a best of three or five series.
Accumulators are also offered in a variety of formats along with some specials such as if a certain game will be played at the winter Olympics in 2030.
Only certain games are available for in play betting, mostly ones taking place at major tournaments featuring the top teams. The majority of matches are not available for in play betting.
Bets on esports can be placed on the Betway Sports app available on both iOS and Android.
The app features all of the esports markets available on the desktop site, including any special enhanced odds bets that may be created. When a market is selected the stake and return section automatically appears, allowing you to place a bet within a couple of taps, and giving you all the information you could need. You can also select to add the bet to your bet slip in order to create accumulators.
When first opening the app the esports section can be found in the list of other sports on the home screen, however after placing bets on esports the esports section will be added to your favourites bar automatically, making navigation much easier.
Both depositing and withdrawing funds in available through the app, and can be done via most, although not all, of the services also available on the website.
Overall the app is simple to use and does everything that you could require, the only minor gripes are over the relatively small font size and occasionally long loading times.
The app also offers casino games and betting on traditional sports.
For the Betway esports site there is a live chat available online, a 24 hour phone line and email support. The Betway esports Twitter account and the standard Betway support Twitter account can also offer help to customers although may redirect you to another customer support option.
When testing the live chat we were connected to an agent in less than 10 seconds and after confirming some basic information our question was answered immediately. The whole experience was completed in less than 5 minutes during a peak time and they answered all of our questions and follow up questions in simple terms. The agent was very polite.
When testing the phone support we were connected to an agent in under a minute, and much like the live chat they answered our questions very quickly and in a simple manner. While they weren’t rude it did sound like they didn’t really want to be there.
Betway’s email support failed to get back to us within 24 hours of sending our email. At the time of writing we are still yet to get a reply.
The Betway esports Twitter account replied to our tweet within three hours, and directed us to the appropriate support channels that we needed to contact.
Betway offers a strong option for esports bettors looking to place a variety of bets on major esports matches. The site's reputation as one of the larger online betting operators in Europe will provide some bettors who are put off by unregulated skin betting sites some extra comfort. Higher limits and broader coverage would improve the already-solid rating for betway's esports betting product.